Heat Pump Design and Applications (2 Part Series) - WEBINAR - Spring 2025
2025-03-11 09:30 - 11:30 UTC | Online
Part 1 of 2
This is the 1st day of an intro level class that takes an in-depth look at heat pump design and applications. It introduces heat pump components, heating modes and emerging technology for both residential and commercial heat pump applications.
Instructor Bio:
Lester Terrance, HVAC/R
Lester Terrance has been active in the HVAC industry since 2003, including 12 years in the United State Air Force, seven of those years serving as HVAC Field Supervisor at the US Department of State. He is a licensed Master HVAC in the states of Maryland and Virginia, an EPA Certified Universal Technician, and an Authorized Overseas Certified Technician (Multi-stack). Lester is an HVAC Instructor and subject matter expert at D+R LEARN. Lester earned his AAS in Mechanical and Electrical Technology in 2013.
Agenda:
– Introduction and safety message
– The mechanical refrigeration cycle
– How heat pumps work
– What do heat pumps save
– Where can heat pumps be effective
– What requirements are there for heat pump systems
– What are the standard heat pump technologies and what is new
The objective of this course is that at the conclusion, participants will be able to:
– Explain the mechanical refrigeration cycle
– Describe the heat pump modes of operation
– List successful heat pump system applications
– Identify energy efficiency requirements that relate to heat pump systems
– Discuss the emerging heat pump technologies

Recruitment Interviews for Managers and Supervisors
2025-03-11 15:00 - 17:00 (America/Los_Angeles) | Online
Hiring the right employees is crucial to your organization’s success. But how can you tell which candidate has the skills and habits your team needs?
Learn to select the best candidates with effective interviews in the next GoldStar webinar with global business coach Chris DeVany. From insightful questions to key competencies, this session equips managers and supervisors with the skills to confidently make informed hiring decisions.
Whether you’re new to interviewing or refining your approach, this webinar is your guide to mastering the skills for effective recruitment interviews.
Learning Objectives

Describe the fundamentals of structured interviewing and its importance in recruitment.
Create insightful, competency-based interview questions.
Use active listening and observation techniques during interviews.
Find and mitigate unconscious biases that can lead you to overlook the best candidates.
Develop objective criteria to evaluate candidates.
Conduct post-interview assessments and make confident hiring decisions

Nail the Sale: Getting Past Heat Pump Objections
2025-03-11 16:00 - 17:30 (America/Los_Angeles) | Online
Event Description
Heat Pumps are quickly gaining traction as a preferred HVAC and water heating technology. California has a goal for 6 million installed heat pumps by 2030, and state plans indicate that new gas furnace and water heaters will not be permitted after 2030. While the path forward for heat pumps seems clear, the technology is still foreign to most homeowners. To meet the above-mentioned goals, contractors and other industry professionals must arm themselves with the knowledge (and sometimes the data) to dispel myths about heat pumps. In this webinar, you’ll hear from Larry Waters, an HVAC industry veteran who switched his focus towards home performance in 2010 and towards inverter heat pumps in 2014. With over 400 heat pump installations under his belt, Larry’s heard just about every objection in the book and will relay best practices for responding to such objections.
Learning Objectives

Develop two consultative questions that will help prepare a response to a customer’s objection
Describe one reason why older vintage heat pumps spoiled the opinions of some customers & HVAC pros
Name three features of gas appliances that are disadvantageous
Explain why heat pumps are the perfect fit for California’s climate
List five reasons why heat pumps are better than gas furnaces

IHACI - AC/HP Refrigeration Module Part 2 (In-Person)
2025-03-11 18:00 - 21:00 (America/Los_Angeles) | Energy Resource Center, 9240 Firestone Blvd., Downey, CA, 90241-5388, United States
This four-part seminar starts with the practical fundamentals and theory behind basic air conditioning and heat pump systems, and systematically moves through the process involved for Quality Installation (QI), Quality Maintenance (QM) and Quality Service (QS) of residential and light commercial air conditioning and heat pump systems as they apply to the California market. This evening series provides comprehensive skills required to properly install, commission, maintain, service, diagnose and verify that the air conditioning and heat pump systems they are working on are safe, reliable and operate at the highest capacity and energy efficiency possible.

Part 2 – CAQI of Air Conditioning and Heat Pump Systems

Quality Installation of air conditioning and heat pump systems as they apply to the California market (CAQI).
Proper selection methodology, basic system components, system accessories, proper field installation techniques, basic zone systems, air filtration, humidification, and ventilation.
