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DTSTART;TZID=America/Los_Angeles:20251104T150000
DTEND;TZID=America/Los_Angeles:20251104T160000
DTSTAMP:20260418T111240
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UID:68653-1762268400-1762272000@efficiencyfirstca.org
SUMMARY:Handling a Chaotic Work Environment: How To Prioritize Work and Make Smart Decisions Under Pressure
DESCRIPTION:Feeling stretched thin? Drowning in decisions? In today’s fast-paced\, always-on work environment\, managing competing demands can feel impossible. This dynamic\, interactive webinar is here to change that. \nJoin business performance expert Chris DeVany for a hands-on session packed with real-world tools\, techniques\, and exercises to help you cut through the chaos\, clarify priorities\, and make confident\, impactful decisions – especially under pressure. You’ll walk away with an actionable plan to handle complex workloads and drive stronger results\, even in unpredictable times.\nWhether you’re leading a team\, juggling multiple roles\, or simply trying to stay ahead of the curve\, this session will re-energize your approach to productivity and performance! \nLearning Objectives: \n\nPinpoint the highest-impact tasks and stay focused in high-pressure situations\nSharpen your communication to clarify expectations and reduce rework\nEvaluate choices effectively to make sound\, confident decisions\nCommunicate decisions clearly to gain buy-in and minimize resistance\n\nAbout the Instructor:\nChris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide\, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States\, the Royal Government of Saudi Arabia\, Canada\, Cayman Islands\, global organizations such as Visa International\, Cadence Design Systems\, Coca Cola\, Sprint\, Microsoft\, Aviva Insurance\, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team\, published by McGraw Hill\, is helping thousands of executives\, managers and team leaders improve performance.
URL:https://efficiencyfirstca.org/event/handling-a-chaotic-work-environment-how-to-prioritize-work-and-make-smart-decisions-under-pressure/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250805T150000
DTEND;TZID=America/Los_Angeles:20250805T160000
DTSTAMP:20260418T111240
CREATED:20250717T231215Z
LAST-MODIFIED:20250717T231235Z
UID:67977-1754406000-1754409600@efficiencyfirstca.org
SUMMARY:Providing Great Customer Service... In the Trenches
DESCRIPTION:House Characterization (HC) was developed to reduce efforts and maximize efficiency in Customers are the heart of our business—without them\, we simply wouldn’t be here. That’s why mastering exceptional customer service isn’t optional—it’s essential. Too often\, it’s the small oversights that leave a big\, negative impression. In this impactful session\, we’ll focus on the little things that actually matter most. Learn how to elevate every interaction\, strengthen relationships\, and create the kind of customer experiences that keep people coming back. \nLearning Objectives: \n1. Define the key principles of great customer service\n2. Explore your “Why”\n3. Dig into the importance of proper listening and body language \nAbout the Instructor \nBill Kinnard is the President of Grandy and Associates. He has over 30 years of experience in Business Training\, HVAC Sales\, Service Management\, Sales Management and Customer Service. He has worked with companies both large and small and has a unique ability to connect with people. He is an individual with a real passion for teaching contractors to better understand their businesses and help their employees become superior performers.
URL:https://efficiencyfirstca.org/event/providing-great-customer-service-in-the-trenches/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250506T120000
DTEND;TZID=America/Los_Angeles:20250506T130000
DTSTAMP:20260418T111240
CREATED:20250425T004153Z
LAST-MODIFIED:20250425T004153Z
UID:67720-1746532800-1746536400@efficiencyfirstca.org
SUMMARY:Building Your Company Culture
DESCRIPTION:A strong company culture can make the difference between an engaged workforce and high employee turnover\, but what exactly defines company culture\, and how can organizations create an environment where employees feel valued and motivated to stay?\nIn the next GoldStar webinar\, we will explore the key elements that shape company culture and its impact on employee retention. You’ll also gain a deeper understanding of the four DISC communication styles and how they influence workplace interactions. By the end of this session\, you’ll be equipped with the knowledge to foster a positive culture that attracts and retains top talent. \nLearning Objectives \nAfter this webinar\, participants will be able to: \n\nDefine company culture\nName the 4 DISC communication styles\nList the 8 types of company profiles and determine the strengths and weaknesses of your company\nDescribe the most common reasons why employees leave a company or stay
URL:https://efficiencyfirstca.org/event/building-your-company-culture/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250311T150000
DTEND;TZID=America/Los_Angeles:20250311T170000
DTSTAMP:20260418T111240
CREATED:20250222T044306Z
LAST-MODIFIED:20250222T044306Z
UID:65907-1741705200-1741712400@efficiencyfirstca.org
SUMMARY:Recruitment Interviews for Managers and Supervisors
DESCRIPTION:Hiring the right employees is crucial to your organization’s success. But how can you tell which candidate has the skills and habits your team needs? \nLearn to select the best candidates with effective interviews in the next GoldStar webinar with global business coach Chris DeVany. From insightful questions to key competencies\, this session equips managers and supervisors with the skills to confidently make informed hiring decisions. \nWhether you’re new to interviewing or refining your approach\, this webinar is your guide to mastering the skills for effective recruitment interviews. \nLearning Objectives \n\nDescribe the fundamentals of structured interviewing and its importance in recruitment.\nCreate insightful\, competency-based interview questions.\nUse active listening and observation techniques during interviews.\nFind and mitigate unconscious biases that can lead you to overlook the best candidates.\nDevelop objective criteria to evaluate candidates.\nConduct post-interview assessments and make confident hiring decisions
URL:https://efficiencyfirstca.org/event/recruitment-interviews-for-managers-and-supervisors/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250225T150000
DTEND;TZID=America/Los_Angeles:20250225T170000
DTSTAMP:20260418T111240
CREATED:20250222T044154Z
LAST-MODIFIED:20250222T044154Z
UID:65905-1740495600-1740502800@efficiencyfirstca.org
SUMMARY:Building a Balanced Workplace
DESCRIPTION:We all want a positive\, productive workplace where teammates work together to achieve common goals. Let’s find out how to achieve it with home performance legend John Tooley! \nA harmonious workplace includes work-life balance\, emotional well-being\, and healthy interpersonal dynamics. A workplace without these things leads to stress\, burnout\, dissatisfied employees\, and high turnover. \nIn this session\, you’ll find practical insight drawn from decades of research and get actionable strategies to create a harmonious workplace that will enhance productivity\, increase the bottom line\, and create a thriving company culture. \nLearning Objectives: \n\nContrast balance and harmony\nList practical strategies create balance and harmony in your company\nDescribe the benefits and positive outcomes that result from a culture that is balanced and in harmony
URL:https://efficiencyfirstca.org/event/building-a-balanced-workplace/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250225T120000
DTEND;TZID=America/Los_Angeles:20250225T130000
DTSTAMP:20260418T111240
CREATED:20250204T045105Z
LAST-MODIFIED:20250204T045105Z
UID:65802-1740484800-1740488400@efficiencyfirstca.org
SUMMARY:Building a Balanced Organization
DESCRIPTION:We all want a positive\, productive workplace where teammates work together to achieve common goals. Let’s find out how to achieve it with home performance legend John Tooley! \nA harmonious workplace includes work-life balance\, emotional well-being\, and healthy interpersonal dynamics. A workplace without these things leads to stress\, burnout\, dissatisfied employees\, and high turnover. \nIn this session\, you’ll find practical insight drawn from decades of research and get actionable strategies to create a harmonious workplace that will enhance productivity\, increase the bottom line\, and create a thriving company culture. \nLearning Objectives: \n\nContrast balance and harmony\nList practical strategies create balance and harmony in your company\nDescribe the benefits and positive outcomes that result from a culture that is balanced and in harmony
URL:https://efficiencyfirstca.org/event/building-a-balanced-organization/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250211T120000
DTEND;TZID=America/Los_Angeles:20250211T130000
DTSTAMP:20260418T111240
CREATED:20250204T040934Z
LAST-MODIFIED:20250204T045500Z
UID:65759-1739275200-1739278800@efficiencyfirstca.org
SUMMARY:Managing Multicultural Teams
DESCRIPTION:Understand how cultural differences within your team can affect their needs and impact the bottom line! At this seminar you’ll learn how to adapt your managerial style to the needs of your diverse group. Discover how to communicate\, motivate\, and manage conflict across cultural boundaries. Get proven techniques to help you function as a true team so that your differences are opportunities for increased creativity and productivity. \nThis course is a don’t-miss for managers that oversee employees of diverse cultural backgrounds and want to leverage the strengths of a multicultural workforce to maximize performance. \nLearning Objectives \nAfter attending this session learners will be able to: \n\nName strategies to build trust and unity within a diverse team\nDescribe how culture influences everyday business interactions\nList 10 ways to improve rapport with employees who are culturally different from you\nGive examples of how leadership\, conflict\, and authority may be perceived differently based on cultural background.
URL:https://efficiencyfirstca.org/event/managing-multicultural-teams/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241126T150000
DTEND;TZID=America/Los_Angeles:20241126T160000
DTSTAMP:20260418T111240
CREATED:20241113T030903Z
LAST-MODIFIED:20241113T030903Z
UID:65131-1732633200-1732636800@efficiencyfirstca.org
SUMMARY:Maintenance Agreements for Profit
DESCRIPTION:Do you have an HVAC line of business? Don’t forget to offer maintenance agreements!  These ongoing contracts can turn on cash flow for the rest of the company like nothing else. \nIn this session we will cover the reasons why you need a solid maintenance agreement program\, what it should include\, and how to get the most out of it. Then\, we will cover 3 Key Performance Indicators and how to calculate each when it comes to your technician’s performance while doing maintenance work. \nAttend this session with Bill Kinnard\, President of Grandy & Associates\, to get your maintenance agreement program humming on all cylinders. \nLearning Objectives \nName the benefits and features of a good maintenance agreement program\nList 3 KPIs to measure your program\nDescribe how to implement the KPIs with your service techs
URL:https://efficiencyfirstca.org/event/maintenance-agreements-for-profit/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241015T120000
DTEND;TZID=America/Los_Angeles:20241015T130000
DTSTAMP:20260418T111240
CREATED:20240921T050351Z
LAST-MODIFIED:20240921T050351Z
UID:64619-1728993600-1728997200@efficiencyfirstca.org
SUMMARY:Stand Out in a Crowded Market
DESCRIPTION:Contractors doing truly quality work are hard to come by—but unfortunately\, the reality is that many companies who do offer exceptional work and customer service struggle to convey through their marketing what makes them different. \nDifferentiating yourself from competitors (who come in all shapes and sizes these days\, from fellow contractors to tech start-ups and lead sellers like Angi) is one of the most effective ways for home performance companies to thrive in today’s landscape\, generating more quality leads and booking more jobs. \nDuring this Goldstar webinar\, host Peter Troast—CEO and founder of the marketing and website services company Energy Circle—will take a deep dive into the world of differentiation and how to create and run marketing and sales campaigns that put the spotlight on what sets you apart. \nLearning Objectives \n\nLearn about the expanding field of competition\, identifying who they are and what their relation to you may be.\nReview the numerous categories of differentiation tactics\, from what your brand says about you as a company\, to how you promote your use of cutting edge building science tools\, and much more.\nSee examples of real-life marketing that target these different differentiation methods\n\nPeter Troast is the founder and CEO of Energy Circle. Peter is recognized as one of the country’s foremost authorities on marketing for home performance\, HVAC\, and other efficiency-related contracting companies. He authors the widely-read Energy Circle blog and is a passionate advocate for the power of the whole-house home performance business model. He and his team work with over 350 companies in 49 states to grow their business through services like website design and development\, search engine optimization\, lead generation\, and strategic content production. He is a popular and high-ranking speaker about marketing for contractors at HPC\, RESNET\, ACCA\, BPI\, and EGIA conferences and events. For 2015\, he received the Tony Woods Award for excellence in advancing the home performance industry.
URL:https://efficiencyfirstca.org/event/stand-out-in-a-crowded-market/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240924T120000
DTEND;TZID=America/Los_Angeles:20240924T130000
DTSTAMP:20260418T111240
CREATED:20240921T050215Z
LAST-MODIFIED:20240921T050426Z
UID:64617-1727179200-1727182800@efficiencyfirstca.org
SUMMARY:Best Practices of Project Management
DESCRIPTION:Need a prescription for your project management headaches?  This GoldStar webinar will provide the\ntools\, techniques\, and best practices to manage your projects on time and on budget. \nThe right processes and documents can help manage your initiatives with less time and pain.\nWe’ll also address meeting project goals\, developing the project business case\, effective project planning\nwith the team\, five stages of team development\, driving decision making from stakeholders and facilitating\neffective team meetings. \nYou’ll take away project management skills to make your work more organized\, cost-effective\, and impactful. \nLearning Objectives \nIn this webinar we will learn to: \n\nMake and use project scope statements\nDevelop the business case for your projects\nDevelop the project plan\, including work structure and activity list\nMake and use a communications plan\nManage risk and document your efforts\nDeal with changes to the project\nDrive timely decisions from the team and stakeholders
URL:https://efficiencyfirstca.org/event/best-practices-of-project-management/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240919T120000
DTEND;TZID=America/Los_Angeles:20240919T130000
DTSTAMP:20260418T111240
CREATED:20240911T003518Z
LAST-MODIFIED:20240911T003518Z
UID:64566-1726747200-1726750800@efficiencyfirstca.org
SUMMARY:How to Recruit Employees and Students
DESCRIPTION:Do you need to recruit students and employees into your home performance training program\, business\, or agency? Do you want more talented and skilled employees who are excited to join in your work? \n  \nThis interactive webinar will introduce free new materials\, strategies\, and resources for recruitment into home performance and HVAC careers. The new resources were funded by Pacific Northwest National Laboratory’s Residential Workforce Program\, and developed through market research reviews\, advisory and pilot groups\, and input from industry experts. \n  \nAfter this webinar\, your organization will be empowered to improve recruitment using the new tools. Join Larry Zarker\, Nancy Kaplan and Kelly Carey from the Building Performance Institute and Debra Rowe\, Angela N. Son\, and Sarah Hill from the US Partnership for Education for Sustainable Development on June 20\, 2024 to learn about the new materials and how they can advance your organization’s recruiting capacity. \n  \nDebra Rowe is President of the US Partnership. She taught energy efficiency and renewable energies for forty-two years and works with over 100 countries on clean energy workforce development.  She is co-author of these materials. Sarah Hill and Angela N. Son are Climate Fellows with the US Partnership. \n  \nLarry Zarker is CEO\, Nancy Kaplan is Director of Workforce Development\, and Kelly Carey is Marketing and Communications Specialist at the Building Performance Institute. Nancy and Kelly are co-authors of these materials.
URL:https://efficiencyfirstca.org/event/how-to-recruit-employees-and-students/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240827T150000
DTEND;TZID=America/Los_Angeles:20240827T160000
DTSTAMP:20260418T111240
CREATED:20240824T051104Z
LAST-MODIFIED:20240824T051104Z
UID:64488-1724770800-1724774400@efficiencyfirstca.org
SUMMARY:The Emotionally Intelligent Manager
DESCRIPTION:To manage effectively\, you must engage your emotional intelligence as much as your mind.  Our employees and colleagues are whole people\, not just brains! We must approach them the same way\, with both our brain and our gut\, or emotions. \nIf you’d like to understand why people don’t always behave the way you expect\, and learn to elicit the responses and behaviors you want\, join the next GoldStar Webinar by global business coach\, Chris DeVany. \nLearning Objectives \n\nWhat is emotional intelligence?\nDiscover YOUR emotional intelligence with a short 10-item questionnaire\nLearn why it’s so important to use emotional intelligence\nThe Four Clusters of Emotional Intelligence\nEmotional intelligence techniques to manage even more effectively
URL:https://efficiencyfirstca.org/event/the-emotionally-intelligent-manager/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240813T150000
DTEND;TZID=America/Los_Angeles:20240813T163000
DTSTAMP:20260418T111240
CREATED:20240801T234015Z
LAST-MODIFIED:20240801T234015Z
UID:64397-1723561200-1723566600@efficiencyfirstca.org
SUMMARY:What to Know Before Adding Heat Pump Installation to Your Service Mix
DESCRIPTION:More and more envelope-focused home contractors are expanding their offerings beyond insulation and into mechanical services—primarily heat pump installation. \nIs this the right pathway for your business and your market? And if so\, how can you make the transition a success?\nThis Goldstar Webinar is hosted by Peter Troast\, founder and CEO of Energy Circle\, a marketing company exclusively for high performance contractors and the organizations that support them. \nDuring this presentation\, he’ll review the many logistical\, investment\, staffing\, and training considerations a business owner should be making before taking the leap to heat pumps. We’ll also review best marketing practices for how to announce and promote your new services for maximum impact\, from your website to email and advertising campaigns and more. \nLearning objectives: \n\nLearn more about the market conditions and reasons why envelope contractors are adding heat pump services\nExplore different strategies for how you can expand your service mix\, from subcontracting to hiring an in-house team\nReview a detailed timeline that illustrates the journey from envelope-only to envelope + heat pump services\, from early research and market evaluation to actual services rollout\nDiscover marketing tactics and advice to target existing customers and attract new ones
URL:https://efficiencyfirstca.org/event/what-to-know-before-adding-heat-pump-installation-to-your-service-mix/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240716T120000
DTEND;TZID=America/Los_Angeles:20240716T133000
DTSTAMP:20260418T111240
CREATED:20240629T004634Z
LAST-MODIFIED:20240629T004634Z
UID:64145-1721131200-1721136600@efficiencyfirstca.org
SUMMARY:Effective Coaching and Mentoring
DESCRIPTION:Coaching and mentoring staff are two important ways to retain top talent and build a leadership pipeline. But many people don’t even know that they are two different things! \nCoaching focuses on enhancing current job performance. Mentorships are supportive relationships that can reduce and reframe personal\, structural and cultural barriers that hold emerging leaders back from achieving their full potential. Both are important. \nWhy should you make time to coach and mentor employees? Not only will it empower your staff and enhance company effectiveness; it also changes how others think of you. People who mentor and advocate for others are perceived as more effective leaders. \nEven your most talented employees will benefit from supportive coaching and mentoring. Don’t leave top performers to languish while you work with staff who struggle! \nGreat leaders need to be mentored\, and great leaders need to mentor. Join us to learn how with Chris DeVany\, global business coach with Pinnacle Peak Performance. \nLearning Objectives \nIn this session you’ll learn to:\n• Understand the Coaching Strategy Spectrum and how to make it work for your team\n• Coach effectively\, using relating\, strategizing\, and implementing\n• Practice the stages of a coaching relationship\, including giving constructive feedback\n• Understand and use the essentials of mentorship\n• Know the challenges of coaching and mentoring experienced staff and how to succeed \nChris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide\, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States\, the Royal Government of Saudi Arabia\, Canada\, Cayman Islands\, global organizations such as Visa International\, Cadence Design Systems\, Coca Cola\, Sprint\, Microsoft\, Aviva Insurance\, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team\, published by McGraw Hill\, is helping thousands of executives\, managers and team leaders improve performance. \nChris has assisted in mergers and acquisitions\, developing project management\, sales\, customer service and marketing strategies\, organizing inbound and outbound call center programs\, training and development of management and new hires\, and fostering corporate growth through creative change and innovation initiatives. \n  \nGoldStar Webinars are free to GoldStar Contractors\, their candidates and employees\, Test Centers\, and their proctors and employees. To register using BPI Perks provide your Organization/Company name\, GoldStar ID# or Test Center ID\, and Candidate ID#. Then close out the registration page without making payment. A BPI representative will review your registration and contact you if additional details are needed. \nThe cost is $50 for all others. BPI Certified Professionals can earn 1.5 BPI CEUs from attendance.
URL:https://efficiencyfirstca.org/event/effective-coaching-and-mentoring/
LOCATION:Online
CATEGORIES:Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230823T120000
DTEND;TZID=America/New_York:20230823T130000
DTSTAMP:20260418T111240
CREATED:20230728T065258Z
LAST-MODIFIED:20230728T065258Z
UID:62202-1692792000-1692795600@efficiencyfirstca.org
SUMMARY:IRA Webinar 4: Modeled or Measured?
DESCRIPTION:This is the final webinar our our four-part Inflation Reduction Act (IRA) webinar series. This webinar will cover the modeled vs. measured approach contained in the HOMES rebate program. You’ll learn what contractors can expect to see in state rebate programs. This webinar is free for paid BPA members.
URL:https://efficiencyfirstca.org/event/ira-webinar-4-modeled-or-measured/
CATEGORIES:Building Performance Association,Building Performance Institute
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230803T103000
DTEND;TZID=America/New_York:20230803T120000
DTSTAMP:20260418T111240
CREATED:20230706T231058Z
LAST-MODIFIED:20230706T231058Z
UID:62091-1691058600-1691064000@efficiencyfirstca.org
SUMMARY:BPA: Webinar 3: IRA Guidelines 101
DESCRIPTION:Thursday\, August 3 at 10:30 a.m. ET \, 90 Minutes\nGet ready for the webinar you’ve been eagerly anticipating ever since the IRA was officially enacted. In this comprehensive 90-minute session\, we’ll delve into the guidelines set by the Department of Energy\, offering invaluable insights from our panel of experts. Keep an eye out for further updates on this exciting event. \nNote: This webinar is available to all paid BPA members or for purchase with our package. A playback will be available for BPA members only.
URL:https://efficiencyfirstca.org/event/bpa-webinar-3-ira-guidelines-101/
CATEGORIES:3C-REN,Association for Energy Affordability,Building Performance Association,Building Performance Institute,Southern California Edison
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