Electrify Efficiently: Overcoming Heat Pum Objections (1 of 6)
2025-04-08 12:00 - 13:30 (America/Los_Angeles) | Online
Course description

Part 1 of 6 – April 8, 2025 (12pm – 1:30pm)
Join us as Electrify My Home continues this lunchtime webinar series focused on home electrification. The Electrify Efficiently webinar series will highlight the tremendous business opportunities, vital role of efficiency, and lessons learned from the field. Heat Pumps are quickly gaining traction as a preferred HVAC and water heating technology. California has a goal for 6 million installed heat pumps by 2030, and state plans indicate that new gas furnace and water heaters will not be permitted after 2030. While the path forward for heat pumps seems clear, the technology is still foreign to most homeowners. To meet the above-mentioned goals, contractors and other industry professionals must arm themselves with the knowledge (and sometimes the data) to dispel myths about heat pumps.
In this webinar, you’ll hear from Larry Waters, an HVAC industry veteran who switched his focus towards home performance in 2010 and towards inverter heat pumps in 2014. With over 400 heat pump installations under his belt, Larry’s heard just about every objection in the book and will relay best practices for responding to such objections.
Agenda:

Introduction and safety message
Overview of the Electrify My Home “Electrify Efficiently” webinar series
Approaching the house
Consultative questioning to identify needs
Common objections to heat pumps and sample responses
Class survey, closing and wrap up

The objective of this course is that at the conclusion, participants will be able to:

Develop two consultative questions that will help prepare a response to a customer’s objection
Describe one reason why older vintage heat pumps spoiled the opinions of some customers & HVAC pros
Name three features of gas appliances that are disadvantageous
Explain why heat pumps are the perfect fit for California’s climate
List five reasons why heat pumps are better than gas furnaces

Electrify Efficiently: Operating a Heat Pump - Best Practices to Minimize Call Backs (2 of 6)
2025-04-22 12:00 - 13:30
Course description

Part 2 of 6 – April 22, 2025 (12pm – 1:30pm)
Heat pumps are inherently different than gas furnaces or gas water heaters. Contractors and other industry professionals must take time to educate customers, clients, and others on these differences to ensure optimal customer satisfaction. This webinar will outline best practices for system operation of ducted and ductless mini-splits, unitary heat pumps, and heat pump water heaters.
Agenda:

Introduction and safety message
Heat pump operation: characteristics and differences with gas furnaces or water heaters
Adding value to the customer journey
Minimizing call backs
Q&A

The objective of this course is that at the conclusion, participants will be able to:

Explain one reason why heat pumps operate differently than gas furnaces
Name at least two points in the customer journey where education on heat pump operation are essential
Describe proper multi-split system operation in a way a typical customer can understand
Summarize why customer satisfaction is critical to the adoption of heat pumps and home electrification
