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Residential Heat Pump Water Heaters: Technology, Sales and Installation Challenges Part 1

April 23, 2024

Course Description:

This course establishes a clear value proposition for residential heat pump water heater scenarios, while addressing key barriers to their adoption. It also provides targeted sales training to identify customers and opportunities for client-facing staff and stakeholders while delving into key installation considerations including space limitations, noise, condensate management, sizing, operational modes, and error codes.

Instructor Information: Tim Abshire

Tim Abshire is a Senior Account Manager and Certified Trainer for D+R International. Most recently he managed the Wholesale Distribution channel and was responsible for implementing Northwest Energy Efficiency Alliance’s (NEEA) Hot Water Solutions Program through the wholesale and installer supply chain. Hot Water Solutions is a market transformation effort designed to promote the replacement of standard efficiency electric water heaters to heat pump water heaters. Mr. Abshire provides education, training, and resources to both plumbing and HVAC regional distributors along with their installer trade networks. Mr. Abshire’s background, including utility management and wholesale distribution, provides him with extensive knowledge and understanding of distribution operational needs and requirements. Mr. Abshire is a State Certified Heat Pump Water Heater Continuing Education Instructor in Oregon and Washington and has conducted over 250 training courses to distributor branch and installer personnel.


  • HPWH Technology Overview
  • What is Driving the Market for HPWH’s
  • Planned Replacement Opportunities
  • HPWH Marketing & Consumer Awareness
  • Explain HPWH Benefits, Overcome Objection
  • HPWH Space and Location Considerations
  • Managing Condensate
  • Heat Pump Water Heater Sizing
  • Switching from Gas to a HPWH

Learning Outcomes:

  • Explore the technology of heat pump water heaters
  • Examine the value proposition for heat pump water heaters as replacements in a variety of residential scenarios
  • Walk through targeted sales training to assist in the process of identifying and qualifying customers
  • Understand the key challenges to installation of heat pump water heaters

Target Audience:

  • HVAC Installers
  • Sales Professionals
  • Homeowners
  • Designers
  • Plumbers
  • Energy Consultants
  • Building Contractors

Learning Units: 

  • N/A

Learning Level: 
Intermediate Class: Content is appropriate for individuals who possess a fundamental understanding of the topic and have familiarity with basic terminology and methodology of the subject matter. Attendees should have the capacity to participate in instructor-led exercises requiring synthesis and application of concepts.

Special Instructions:
This is a Webinar class and internet access is required. Customers will receive a link the Friday prior to the event.

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April 23
9:00 am - 11:00 am PDT
Event Category:
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Southern California Edison