Topics Covered:

• Key differences between standard gas and electric water heaters and heat pump water heaters
• Benefits and value propositions of HPWHs
• Installation best practices
• Location options, space needs and considerations
• How to size appropriately
• Programming/operating modes
• Time-of-use and demand response capabilities
• Electrical requirements, electric panel considerations
• Condensate management and drainage
• Thermostatic mixing valves, recirculation pumps
• Noise/vibration considerations
• Guidance and best practices for warranty, service support, and maintenance
• Customer education – how to use, what to expect, addressing common concerns
• How to get further regional training and support

Learning Objectives:

• Identify the key difference between standard water heaters and heat pump water heaters
• Explain the features and benefits of heat pump water heaters
• Identify dwelling and customer types that benefit the most from HPWH
• Calculate appropriate tank size based on dwelling and occupancy
• Describe installation best practices
• Describe service and maintenance best practices
• Demonstrate selling techniques and overcoming customer objections