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TECH & ESMAC Heat Pump Water Heater Education

March 01, 2024

Topics Covered:

  • Key differences between standard gas and electric water heaters and heat pump water heaters
  • Benefits and value propositions of HPWHs
  • Installation best practices
  • Location options, space needs and considerations
  • How to size appropriately
  • Programming/operating modes
  • Time-of-use and demand response capabilities
  • Electrical requirements, electric panel considerations
  • Condensate management and drainage
  • Thermostatic mixing valves, recirculation pumps
  • Noise/vibration considerations
  • Guidance and best practices for warranty, service support, and maintenance
  • Customer education – how to use, what to expect, addressing common concerns
  • How to get further regional training and support

Learning Objectives:

  • Identify the key difference between standard water heaters and heat pump water heaters
  • Explain the features and benefits of heat pump water heaters
  • Identify dwelling and customer types that benefit the most from HPWH
  • Calculate appropriate tank size based on dwelling and occupancy
  • Describe installation best practices
  • Describe service and maintenance best practices
  • Demonstrate selling techniques and overcoming customer objections

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March 1
8:00 am - 5:00 pm UTC+0
Event Category:
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Association for Energy Affordability